Refund policy

Returns & Refunds

Due to the fragile nature of original artworks and the fact that prints and products are made to order, we are unable to accept returns or exchanges. All sales are final unless the item arrives damaged or is not as described.

If your order arrives damaged or incorrect, please contact us as soon as possible at rob@robertodomeneghini.com with your order number and photos of the item, and we'll make it right.

EU Right of Withdrawal

In accordance with applicable European Union (EU) consumer protection legislation, customers residing within the EU who purchase goods or services online may be entitled to cancel their purchase within fourteen days of receiving the goods, without providing a reason. This period is commonly referred to as the "cooling-off period."

Where applicable, customers must notify the seller of their intention to withdraw from the purchase within the 14-day cooling-off period. Returned goods must be sent back promptly and in their original condition.

The customer shall be solely responsible for all costs associated with returning goods to the seller, including but not limited to shipping, postage, insurance, customs duties, taxes, and any related fees. The seller will not reimburse or contribute towards return shipping expenses.

Pursuant to Article 16 of the Consumer Rights Directive and any applicable implementing legislation, the right of withdrawal does not apply to commissioned works, bespoke goods, personalised items or other products exempt from withdrawal rights under applicable law.

The customer shall be liable for any diminished value of the goods resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods. Due to the delicate nature of fine art products, returned artworks and art prints must be received in original, saleable condition. Any evidence of damage, excessive handling, wear, creasing, folded corners, tears, scratches, staining, mounting, framing, alteration or other deterioration may result in the return request being denied or an appropriate deduction being made from the refund amount where permitted by law.

Where a return is accepted, refunds will be processed in accordance with applicable consumer protection legislation following receipt and inspection of the returned goods.

This right of withdrawal applies to eligible orders in EU markets. Items must be returned in their original condition.